Conference Papers

DEVELOP PERFORMANCE METRICS THAT DON'T RELY ON SURVEYS
presented at the
22nd Annual ASQ Quality Management Division Conference
New Orleans, Louisiana
March 4-5, 2010
[click here to download the paper]

THE PROBLEM WITH SURVEY RESEARCH AND WHAT TO DO ABOUT IT
presented at the
13th Annual Meeting
American Association of Behavioral and Social Sciences (AABSS)
Las Vegas, Nevada
February 4-5, 2010
[click here to download the paper]